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Mortgage Banking Frequently Asked Questions

Who has regulatory authority over national banks, federal savings banks and federal savings and loan associations? Who do I contact if I have a complaint against a national bank, federal savings bank, or a federal savings and loan association?

National banks, federal savings banks and federal savings and loan associations are regulated by the Office of the Comptroller of the Currency (OCC).
Complaints against national banks, federal savings banks and federal savings and loan associations can be forwarded to the Customer Assistance Group (CAG):

OCC Customer Assistance Group
Call: 1-800-613-6743
FAX: 713-336-4301
Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday
Mail: OCC Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010

Who do I Contact?

Contact Mortgage Banking licensing staff by phone at 608-261-7578 or send your questions via e-mail to E-mail Mortgage Banking DFIMortgageBanking@Wisconsin.gov. For system questions, call the NMLS Call Center at 240-386-4444.